How long is shipping?

Each piece is made to order. It usually takes 4–5 business days for production before your item is shipped.

Delivery time depends on your location, but on average most orders arrive within 10–14 days from the order date.

Please note that since every piece is custom-made, your order may take a little longer in some cases — but it’s worth the wait!

Can I change or cancel my order?

Because our products are made on demand, there is only a short window before production starts. If you need to change or cancel your order, please email us at contact@trueencore.com as soon as possible.

How do I choose my size?

It is best to check our size guide. Which can be found here or on all of our product pages!

Can I return my order?

Since all of our items are custom-made, we cannot accept returns or exchanges for reasons such as choosing the wrong design or changing your mind.

However, if your order arrives damaged or with a production error, we will make it right. Please contact us with photos of the issue and your order number.

For more details please see our Refund Policy.

Do you ship internationally?

Yes! We ship worldwide.

Currently, shipping costs are calculated at checkout. And here’s a bonus: if you order 2 or more pieces, shipping is free.

How do I track my order?

All orders come with global tracking.

Once your order is produced and shipped, you will receive a tracking number via the email you used at checkout.

If you cannot find your tracking details, email us at contact@trueencore.com with your order number and we’ll be happy to help.